Overview
We want every member to get real value from our programs. This policy explains when refunds and cancellations are possible. It applies to purchases made from Global Acquisition Hub and its related pages.
Global Acquisition Hub
- Before your batch starts: you can cancel and get a full refund, less any payment gateway charges.
- After your batch starts: because you get immediate access to live coaching, recordings and materials, fees are not refundable, except under a written guarantee given to you at enrolment.
- Moving batches: if you can't attend, you can ask to move to a later batch once, subject to seat availability.
Calls, webinars and smaller purchases
Low-cost purchases such as webinars, masterclasses and strategy calls are non-refundable once the session has taken place. If you can't attend a booked call, you can reschedule it with at least 24 hours' notice.
Global Acquisition Engine
Engine bookings, refunds and cancellations follow the written agreement shared with you at onboarding, before any work starts.
Guarantees
Where a program comes with a guarantee, its conditions are shared with you in writing at enrolment. To claim it, you need to show that you completed the required work, attended the sessions and submitted your homework.
How to request a refund
Email info@globalacquisitionhub.com from the email you used to buy, with your name, phone number, program and payment ID. We will reply within 2 working days.
Approved refunds are sent back to the original payment method within 7–10 working days. Your bank may take a few more days to show it.
Failed or duplicate payments
If money was deducted but the payment failed, or you were charged twice by mistake, contact us with the transaction details and we will refund the extra amount in full.